RunningMap is committed to safeguarding the personal information entrusted to us by you, our community members. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to RunningMap.com and our subsidiaries. The policy also applies to any person providing services on our behalf.
What is personal information?
Personal information means information about an identifiable individual. This can include an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:
- include a client in the RunningMap community
- share maps with clients
- allow clients to communicate with other clients
When you initially sign up to use RunningMap.com service you will be asked for some generalized information in order to allow you to access the service. This includes your alias, and your email address. We may share some of this information with our advertisers, but only information that cannot identify you (i.e. demographic information such as age, sex, etc. ) We will not share information that might have the potential to identify you.
After your profile has been registered and you have received your password we encourage you to fill in your profile. Again the profile has only generalized forms, and more specific potentially indentifying information (such as your birthdate) is not shared (although your age might be, for example). You will have to use your common sense however; if you choose as your alias your own name and post your picture, it will be difficult for us to keep your information non-identifying. We do not allow identifying information in our posts, so if you choose to post your phone number we will edit it.
We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent electronically by clicking a button.
In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by checking the appropriate box on our application form.
A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.
How do we use and disclose personal information?
We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law.
We may use your personal information to send you RunningMap.com news and updates. We will not send you ads unless they are our own.
We will use your demographic information to allow you to properly use RunningMap.com. You will be able to use it to search for maps, to set your primary location, and to connect your maps with other members, and let them look at your profile, and to talk on our forum, as well as to find advertisers who will support the website and deliver advertising of interest to you, and your demographic. We allow you to send private messages to members, but in the profiles and in general we do not allow identifying contact information to be posted.
We will use your personal information in order to build the website and serve you better. We won’t disclose it unless we have to by law (i.e. we are subpoenaed or required to by a court order.
How do we safeguard personal information?
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.
We retain client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
Access to records containing personal information.
Clients of RunningMap.com have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.
You may make a request for access to your personal information by writing to Chris Floden, Information and Privacy Officer, RunningMap.com, at firstname.lastname@example.org . You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. For personal information collected before January 2004, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred.
You may also request a correction of an error or omission in your personal information. We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by RunningMap.com, or about a request for access to your own personal information, please contact Chris Floden, Information and Privacy Officer in the first instance:
Chris Floden, compliance officer
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 500, 640 – 5th Avenue S.W.
Calgary, Alberta T2P 3G4
Phone: (403) 297-2728 Toll Free: 1-888-878-4044
Web site: www.oipc.ab.ca