Technical Support
Click on a topic:
- Why does the distance say “NaN”?
- Bad elevation data
- “A script in this movie is causing the Flash Player …”
Why does the distance say “NaN”
In the last week I have had a couple emails from users who are getting “NaN” as the distance values. This means “Not a Number” and tells me the math routines are not getting fed good values. I have not been able to recreate this problem yet, but I suspect this has to do with old versions of the flash player.
If this is happening to you, try this: visit this URL and take note of the Flash version on the top right corner of the application.
Send an email to us at info -at- runningmap.com with this information.
Then, go to www.adobe.com and download the latest version of the Flash player (free) and see if that fixes the problem.
This site gets its elevation data from a thrid party data source. Occasionally bad data or the value 0 is returned from this source which is clearly wrong. If you suspect a point should not be 0, try dragging the point a little and it will re-query the elevation data service. Usually this corrects the value and the chart will update accordingly.
“A script in this movie is causing the Flash Player to run slowly. If it continues, your computer amy become unresponsive. Do you want to abort the script?”
On runningmap this warning may occur because you are laoding a route that has many points on it and it is causing the computer to think hard. Newer faster computers may never get this message while old slower ones may. If you click “No” so the script will be allowed continue, the route will be drawing and all will be ok.
